Help Center

Q: How can I check the status of my order?
A:

The Quickest way to check the status of your order is to use our Order Tracking Page. (Please allow at least 24 hours for tracking numbers to be annotated.)

Q: When will I receive my order?
A:

Most orders ship within 24 hours (excluding weekends & holidays). Standard ground shipping typically takes 3-5 business days in transit. Exceptions are noted below for custom assembled orders.

  • Nostalgic Warehouse and Grandeur products, typically ship in 5-7 business days, plus 3-5 business days in transit. (2nd day air orders ship in 3 business days)
  • Emtek products, typically ship in 5-7 business days, plus 3-5 business days in transit. (2nd day air orders ship in 3 business days)

Please read our policy page regarding backorders.