Help Center

Q: How can I check the status of my order?
A:

The Quickest way to check the status of your order is to use our Order Tracking Page. (Please allow at least 24 hours for tracking numbers to be annotated.)

Q: When will I receive my order?
A:

Most orders ship within 24 hours (excluding weekends & holidays). Standard ground shipping typically takes 3-5 business days in transit. Exceptions are noted below for custom assembled orders.

  • Nostalgic Warehouse and Grandeur products, typically ship in 5-7 business days, plus 3-5 business days in transit. (2nd day air orders ship in 3 business days)
  • Emtek products, typically ship in 5-7 business days, plus 3-5 business days in transit. (2nd day air orders ship in 3 business days)

Please read our policy page regarding backorders.

 

Q: I placed an order but never received an order confirmation?
A:

Many times email confirmations may end up in your spam or junk mail filter. You may log into your account to view your order(s) or simply request a copy using the email form on our Contact Us page.

Q: What should I do if the product I received was damaged, defective or missing parts?
A:

The best way to begin the process is to contact us by phone or live chat. This way we can collect all the information we need from you regarding the replacement immediately.

Q: How do I cancel my order?
A:

Due to the time sensitive nature of order cancellations, it is best if you contact us via phone at 1-888-247-0495 or Live Chat as soon as possible.

Q: What is your return Policy?
A:

Low Price Door Knobs Return Information

Some of our products are shipped from different locations. Please fill out a return request below so that we can give you the correct return address.

Returns or Exchanges - If, for any reason you are not happy with your hardware you can return it within 30 days of the original sale.

There is a restocking fee for all returns and the customer is responsible for return shipping costs - see restock fees by brand below. The only exception to this policy is when an item is shipped incorrectly or damaged from one of our shipping warehouses. Once products are received, your original credit card used to make the purchase will be credited for the original cost of goods (excluding shipping) less any applicable re-stock fees. To receive refunds on returned goods, the items cannot be damaged or installed and must be in their original containers in new condition with all of the parts inside. Please be sure to package your items well. Items that are not packed in their original packing or just thrown back in the box usually have to be scrapped and therefore no credit will be issued. Orders with more than 5 locks returned may be assessed a re-key charge. We offer minimal keying charges on most orders, but if the entire order is returned we then have to re-key them a second time to return them to stock. Please allow up to 2-3 weeks from the time we receive your items for the credit to be processed and posted to your original payment method.

There are no refunds on products that have been misused, abused or rendered useless as a result of improper use or installation. All returned items must be returned with 60 days of receipt and must be returned in the original packaging and condition.

 


To Request A Return Authorization

  1. Log into your account
  2. Use the Contact US form and select the order that has items that you need to return on it. Indicate the items you are returning,
  3. Click "SEND"

We will respond via email with an RGA# and complete return instructions as soon as possible.
*Note: Depending on the brand of hardware this may take up to 48 hours.


Baldwin, Dexter, Deltana, Kwikset, LCN, Maxgrade, Pamex, PotteryVille, Schlage, Weiser, and Weslock - 15% restock fee.

Brass Accents - All Brass Accents hardware is custom assembled per order and is subject to a 25% restock fee.

Emenee - All Emenee Cabinet Hardware is subject to a 25% restock fee

Emtek Hardware - All Emtek hardware is custom assembled per order and is subject to a 25% restock fee.

Omnia Hardware - All Omnia hardware is custom assembled per order and is subject to a 25% restock fee.

Grandeur - All Grandeur door hardware is custom assembled per order and is subject to a 25% restock fee.

Nostalgic Warehouse - All Nostalgic Warehouse hardware is custom assembled per order and is subject to a 25% restock fee.

Rocky Mountain - All Rocky Mountain hardware is custom forged per order and is subject to a 30% restock fee.

Q: I would like to return an item I ordered. How do I begin the return process?
A:

Call us at 1-888-247-0495 or use our ONLINE CHAT button and one of our friendly customer service agents will be happy to set up your return for you.

You can also:-

  1. Log into your account 
  2. Use the Contact US form and select the order that has items that you need to return on it. Indicate the items you are returning,
  3. Click "SEND"

We will respond via email with an RGA# (Return Goods Authorization) and complete return instructions.
*Note: Depending on the brand of hardware this may take up to 48 hours.

 

Q: Hardware Help
A:

Answers to Common Door Hardware Questions

What is a Backset?

How to Determine Handing?

Why is Door Thickness Important?

What are my Keying Options?

Knob & Lever Functions?

Handleset and Deadbolt Functions?

How to measure Hinges?

What are Mortise Locks?

 


What is a Backset?

When you’re choosing the latch for your new door, you will need to know the backset
measurement. The backset describes the length of the latch itself. To determine this, start at the center of the borehole drilled in the door and measure to the edge of the door. This is your backset measurement. The most common backset sizes are 2 3/8” or 2 ¾”. Some manufacturers offer 5” backsets. Please contact customer service if you need assistance determining your backset.


Door Handing Explained

Some lever sets require you to determine whether the door is a Right-Hand or Left-Hand Door.

  • Simply stand outside the room or house facing the door
  • If the hinges are on the left, it is a Left-Hand Door lever
  • If the hinges are on the right, it is a Right-Hand Door lever

 


Door Thickness

Most interior doors measure 1 3/8” thick, while most exterior doors measure 1 3/4” thick. What if your door is thicker or thinner that these standard measurements? Don’t worry, you’ll just need additional components to connect the hardware from one side of the door to the other. Please contact customer service to determine which components you will need for your particular door.


Knob & Lever Functions

Passage Sets - Passage or Hall and Closet Door Knobs/Levers are used on doors that do not require a locking mechanism. Halls, closets, pantry or laundry doors will generally use a passage set. Passage door sets do not have a locking mechanism.

Privacy Sets are most often used on Bedrooms, Baths or Office doors where a lock for privacy while occupied is desired, but a keyed lock is not really necessary. Privacy knobs/levers have a turn button or push button to activate the lock. On the outside, there is a pin hole for emergency unlocking.

Keyed Entry Sets are generally used on exterior doors, but sometimes used on interior doors where security is a concern. Keyed entrance sets have a push pin or turn lock on the inside, similar to a privacy lock. On the outside there is a keyed cylinder. If the knob/lever is locked from the inside a key is required for entrance.

Single Dummy knobs or levers are sold individually and do not have a latch mechanism of any kind. They are surface mounted to a door that has not been bored (no hole has been cut into the door). They are generally used on doors that use a ball catch or magnet at the top of the door to keep them closed. They are also commonly used on double doors/French doors to match the active door trim.

Dummy Pairs (Full Dummy) – are sold in pairs and do not have a latch mechanism of any kind. They are generally surface mounted to a door that has not been bored (no hole has been cut into the door). They are generally used on doors that use a ball catch or magnet at the top of the door to keep them closed. They are also commonly used on double doors/French doors to match the active door trim.

                                                                                                   


Handleset & Deadbolt Functions

Single Cylinder – locked and unlocked by a key from the outside and a thumb turn on the inside.

Double Cylinder - locked and unlocked by a key from the outside and the inside.                          

                             

Dummy Handleset - If you have a double front door where one side is generally inactive while the other is always active, you will need a combination of two handle sets. For the active side, you'll need a single or double cylinder Handleset. For the inactive door, you'll want to order a dummy Handleset. This gives you the look of a complete working set, but doesn't have all of the mechanisms - perfect for an inactive door.

 


Mortise Locks

A mortise style lock requires a special cut in the door that allows a longer and thicker mortise to slide into the pocket in the door itself, providing superior protection.

These types of locks require special door preparation, so if your door isn’t currently cut to fit this kind of lock, you (or a professional installer) will need to use a mortise saw to cut into the door so the lock fits properly.

Take note that not all mortise locks have the same dimensions. So prior to any door alteration, take careful measurements. This kind of lock was commonly seen in homes prior to 1940 (before the introduction of bored cylindrical locks), but is still available today in single cylinder, double cylinder, and dummy sets.


Keying Options

If you are buying more than one lock you will need to decide if you want your locks to be keyed alike (all using the same key) or keyed differently (all using a different key). Be aware that keying is not the same across manufacturers – if you order two different locks from two different manufacturers, the keys will probably not match. Please call customer service if you are ordering from more than one manufacturer and would like your locks keyed the same.

We can also Custom Key your locks – so if you wish to replace existing hardware with the same manufacturer and use the same key, we are able to do this for you. All we will need is the key number, (usually stamped on the key, 5 digits) or you can mail a copy of your key to our licensed warehouse.

When ordering from LowPriceDoorKnobs.com, we will send you two keys for each lock that you have keyed differently. For locks keyed alike, you will receive 4 keys for 2 locks keyed alike, 5 keys for 3 locks keyed alike and 6 keys for 4 or more locks keyed alike.


Ordering Hinges

To order door hinges, you will first need to determine the corner type – Square or radius?

If the corners are radius you will need to confirm if they are either 5/8” or ¼”. A 1/4” radius hinge has less of a curve that a 5/8” radius hinge.

An easy way to check, is to hold us a quarter to the corner of the hinge. If the quarter is a close fit then you have 5/8” radius hinges. Hint: The top of a pencil will fit into the corner of ¼” radius hinges.

 






 

Q: What payment options can I use to pay for my order?
A:

We accept Visa, MasterCard, Discover Card, American Express and PayPal as well as wire transfers. (Wire transfer require $1000 min. order and $25 fee).

Q: Do you charge sales tax?
A:

All orders shipped to locations outside of the state of Florida are not subject to sales tax.

Q: How do I retrieve my password?
A:

Just use our password tool to request a password.

Q: How can I update my account information?
A:

Log in to your account page and update all your account information

Q: When will I receive my order?
A:

Most orders ship within 24 hours (excluding weekends & holidays). Standard ground shipping typically takes 3-5 business days in transit. Exceptions are noted below for custom assembled orders.

  • Nostalgic Warehouse and Grandeur products, typically ship in 5-7 business days, plus 3-5 business days in transit. (2nd day air orders ship in 3 business days)
  • Emtek products typically ship in 7-10 business days, plus 3-5 business days in transit. (2nd day air orders ship in 3 business days)
  • Omnia product typically ship in 3 business days

Please read our policy page regarding backorders.

Q: How much is shipping?
A:

Free Shipping is offered on orders over $199 within the Continental USA via UPS or FEDEX standard Ground.  All orders within the Continental USA under $199 are shipped Standard Ground and charged a flat rate of $11.95. Expedited Shipping Options are offered at Checkout.

Standard ground shipping – UPS, FedEx or USPS. These carriers provide insurance and tracking information on all packages we ship.

Q: Warranty Information
A:

 

Manufacturer

Warranty Page Link

Phone Number

Baldwin Hardware Warranty

1-800-566-1986

Dexter Warranty

1-800-472-1864

Emtek Warranty

1-888-247-0495

Grandeur Warranty

1-888-247-0495

Kwikset Warranty

1-800-327-5625

Nostalgic Warranty

1-888-247-0495

 

1-973-239-7272

Schlage Warranty

1-800-472-1864

Weiser Warranty

1-800-677-5625

Weslock Warranty

1-800-575-2658

 

Q: Company Policies
A:

 


Security & Privacy

Our postal address is:

Low Price Door Knobs, LLC
6105 Memorial Hwy
Suite A-15
Tampa, FL 33615

We can be reached online, through our Online Chat or by phone at 1-888-247-0495, which is our Customer Service call center.

Transaction Security

We electronically verify each transaction with the credit company, and process only those orders that the credit company authorizes. In the case of a suspicious or declined transaction, we will contact you to confirm the validity of an order and to ensure your identity.

Your information is protected during transmission by using SSL software (Secure Sockets Layer), which encrypts the information you input.

Privacy

LowPriceDoorKnobs.com, will not share, sell or disclose any of your personal or financial information to unrelated third parties. Email addresses we receive are used to contact you concerning inquiries before, during and after your order is placed.
 


Return Policy

Please view our return policy page.


Backorders

We specialize in getting you our products in as timely a manner as possible. On occasion, an item may not be readily available and must be backordered from the manufacturer. If any part of an order is backordered, we follow these steps:

  • Items on backorder are charged in full, just as immediate-shipment items. This is to reserve an item from the manufacturer, in some cases, actually producing it on demand. A refund will be issued if the item is cancelled (See below for info on cancellation).
     
  • Notify you by email which items are on backorder and the estimated ship date. This email is sent within 24 hours of the order being placed.
     
  • As the estimated ship date approaches (within 1-2 days of the ship date) we verify with the shipping warehouse or manufacturer that the date is still correct. If the manufacturer has a delay, we update the backorder date and again notify you by email. Production delays for some specialty items do happen - we apologize in advance, but we will do everything to help you get your products as soon as possible.
     
  • Backordered items can be cancelled if they are confirmed as not-shipped. Items that have left the warehouse (manufacturer) can no longer be cancelled and a return will need to be arranged. If you need to cancel a backordered item, please contact customer service and we will contact the manufacturer immediately, to cancel shipment of the product. A confirmation email or phone call will be made to confirm the cancellation and subsequent credit or change to your order.

Please note that in most cases we send notification by email. To ensure you receive all communication and that our order-notification and confirmation emails are not caught by SPAM-filters, please add cs@lowpricedoorknobs.com to your safe-list or address book. Also, our customer service and specialist staff are always ready to answer any inquiries or assist in helping with your order.


Pricing

Despite our best efforts, a small number of items in our inventory may be mispriced. In the event that any items are mispriced, LowPriceDoorKnobs.com may contact you for instructions, to either proceed with your order (with the correct pricing) or cancel your order. Prices and availability are subject to change without notice.

 

Q: Need a Quote?
A:

Click here to send us an email with your quote description. Please indicate the brand, product details and quantities required. We look forward to the opportunity of providing you with a quote on your new project.

Q: Need to reach us?
A:

 


Phone - Customer Service / Sales

We can be reached at: 

Toll Free: 1-888-247-0495

Direct: (+1) 813-400-1059


Our call center hours are:

Monday-Thursday: 9:00 am to 9:00 pm EST
                      Friday: 9:00 am to 5:00 pm EST


Email

Click here to reach us by email.


Address

Need to write to us? Please use the following address.

Low Price Door Knobs, LLC
Customer Service Dept.
6105 Memorial Hwy
Suite A-15
Tampa, FL 33615

Please note – Returns must be pre-authorized. Please check your Return Goods Authorization email for the proper return address. We are unable to accept returns sent to our customer service center.


 

Q: What is the procedure if items on my order are backordered?
A:

We specialize in getting you our products in as timely a manner as possible. On occasion, an item may not be readily available and must be backordered from the manufacturer. If any part of an order is backordered, we follow these steps:

  • Items on backorder are charged at point-of-sale in full, just as immediate-shipment items. This is to reserve an item from the manufacturer, in some cases, actually producing it on demand. A refund will be issued if the item is cancelled (See below for info on cancellation).
     
  • Notify you by email which items are on backorder and the estimated ship date. This email is sent within 24 hours of the order being placed.
     
  • As the estimated ship date approaches (within 1-2 days of the ship date) we verify with the shipping warehouse or manufacturer that the date is still correct. If the manufacturer has a delay, we update the backorder date and again notify you by email. Production delays for some specialty items do happen - we apologize in advance, but we will do everything to help you get your products as soon as possible.
     
  • Backordered items can be cancelled if they are confirmed as not-shipped. Items that have left the warehouse (manufacturer) can no longer be cancelled and a return will need to be arranged. If you need to cancel a backordered item, please contact customer service and we will contact the manufacturer immediately, to cancel shipment of the product. A confirmation email or phone call will be made to confirm the cancellation and subsequent credit or change to your order.

Please note that in most cases we send notification by email. To ensure you receive all communication and that our order-notification and confirmation emails are not caught by SPAM-filters, please add cs@lowpricedoorknobs.com to your safe-list or address book. Also, our customer service and specialist staff are always ready to answer any inquiries or assist in helping with your order.

Q: Do you ship to Canada?
A:

YES. Your Credit Card will NOT be charged. Shipping costs will be calculated and sent via email for your approval upon submission of order. Once you approve your shipping costs we will process and ship your order.

Please allow an additional 5-7 business days for delivery of Canadian Shipments. Documents required by customs are generated by our shipping center before shipping “a complete order” to the customer.

 

OUI. Votre carte de crédit ne seront facturés. Frais d'expédition seront calculés et envoyés par e-mail à votre approbation lors de la soumission de l'ordre. Une fois que vous approuvez vos frais d'expédition, nous permettra de traiter et expédier votre commande.

S'il vous plaît permettre à un nombre supplémentaire de jours ouvrables pour la livraison 5-7 des expéditions canadiennes. Documents requis par les douanes sont générés par notre centre d'expédition avant d'expédier un ordre complete au client.

 

Q: Do you ship overseas?
A:

YES. Shipping costs will be calculated and sent via email for your approval upon submission of order. Once you approve your shipping costs we will process and ship your order. YOUR CREDIT CARD WILL NOT BE CHARGED, until we receive your approval.